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For all clients, there is a 15 minutes grace period for being late. Clients booking appointments who fail to show up or surpass the 15 minute grace period must pay for 50% of the service, unless cancelled within 3 hours or call within 1 hour if running late. If a client shows up after the grace period and their barber/stylist is not able to do a full service haircut before their next appointment, we have the right to change your service to a clean up so that the barber/stylist is on time for their next appointment. We understand that our clients have strict schedules, and to maintain our high standard of professionalism, we will do our best to abide by our appointment times for ensured quality experience.